Proposed Administrative Structure for the Improvement of the Titan Supermarket in Pasto, Colombia

Abstract

The purpose of the research was to analyse the organisational situation of the Titan Supermarket, located in San Juan de Pasto, in order to propose a structural design that would optimise its administrative processes, work functions and the fulfilment of institutional objectives. The study identified deficiencies in the allocation of functions, internal communication and strategic management, factors that had limited its development and competitiveness. A clear and functional organisational structure was proposed, based on administrative theories such as Chiavenato's administrative process and concepts such as organisational charts, job analysis and job descriptions. A review of international, national and regional background information showed that many micro-enterprises lacked formal organisational models, which led to disorganisation and poor performance. However, the cases studied showed that the implementation of clear structures favoured sustained growth, staff motivation and the strengthening of corporate identity. The study was considered feasible because it had the support of the supermarket manager and access to academic sources and adequate logistical resources. The results obtained represented a contribution to management, employees and the community, enabling better planning, strategy development and service quality. In conclusion, the organisational design formulated in this research provided the company with tools to face its current and future challenges with order, efficiency and strategic vision, strengthening its position in the local market.